Idea Ripper // ArchiveCards: 1555 [Live] | Updated: 2026-10-14
Card #c1305IR // #c1305Synthesis

"I would advise always thinking about the three “Ps” – people, process, and platforms. By far, the biggest “P” of all is people."

— In our words · Source: Digital Impact (Steve Lucas)

[Use when]

You're planning a rollout and the plan is mostly about the platform.

[Why it matters]

Quinlan's test for a transformation: what will people get from it, how can you prove they're getting it, and did you ask whether they liked it. Without those answers, he says, projects flounder.

More from Digital Impact

#c1300"“We’ve learned to bite off smaller pieces with our integrations, get them working well, and then expand." "When they ask for a car, they…You're building something large for non-technical stakeholders who need to see progress. #c1301"“Previously, we were built for large-scale project implementations. We’d take three to five years and roll them out only when they were as…Your team holds releases until they're nearly perfect and projects take years. #c1302"They want to pick up the phone because that might be their weekly conversation with somebody." "Efficiency isn’t always the right measure…You're automating away a customer touchpoint and measuring only time saved.

Same situation, different book

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